FAQ

Frequently Asked Questions about Tour Split services

Meeting point

Where is the meeting point for your tours?

Meeting point for most our tours (except private ones) is in Tour Split agency, address is Bana Jelačića 19.

Important: You are advised to plan your journey in advance and make sure you arrive at the meeting point at least 15 minutes before the scheduled departure.

Tour guides experience

How experienced are your tour guides?

All our tour guides are carefully selected, trained and all certified by Croatia Tourism Administration.

Discount for a children

Do you offer a discount for a children?

Yes, we offer discounts for children for most of our excursions. The discount depends on the age of the child and on the type of service being offered.

Refund

I got sick and cannot attend my tour. Can I get a refund?

All cancellations should be made at least one day before the departure. If the reason you are unable to attend your booked tour is an emergency unfortunate event, health condition or an injury, we will gladly refund the whole paid amount, provided that you are able to prove this by enclosing a legitimate medical documentation from the Croatian hospital you have been treated in.

Not showing up for my tour

What happens if I do not show up for my tour?

In general, we always try to keep in touch with our customers by exchanging full contact details: e-mail address, phone numbers, accommodation address and other contacts. If you are running late or are unable to show up, it would be appreciated if you informed us you are unable to reach the meeting point on time, as soon as possible. This was it just might still be possible for you to join the group and not miss your tour. Unfortunately, if you do not arrive to tour meeting point in reasonable time, you will lose your payment (the same as missing your flight, etc.)